Privacy Policy
Last updated: 9 November 2026
Who we are
HungerCall provides AI ordering by phone, website chat, WhatsApp, Messenger and online menus for restaurants. HungerCall is operated by Four Brothers Collective Ltd, company number 17155035, registered office Suite Ra01, 195-197 Wood Street, London, E17 3NU, United Kingdom.
When you order from or book with a restaurant, that restaurant receives your details so it can fulfil your order or booking. The restaurant is also responsible for how it handles them.
What we collect
- Your name, mobile number and delivery address
- What you order or book, your order history, delivery notes and any allergy or dietary information you give us
- Messages you send through website chat, WhatsApp, Messenger or text
- Recordings and transcripts of calls answered by our AI assistant
- Payment status. Card or bank details are handled by our payment provider and are not stored by us
- Your rewards progress and offers used
- Basic technical data, such as your IP address and information your browser saves on your device for your basket and chat
You may be talking to AI
Orders by phone, chat, WhatsApp and Messenger may be handled by an automated AI assistant. Calls and conversations may be recorded and reviewed to fulfil orders and improve the service. You can ask for a member of staff by calling the restaurant.
How we use your data and why
- To take, fulfil and support your orders and bookings, including texting you confirmation codes and order updates. This is needed to provide the service you asked for.
- To run offers and rewards, including checking whether you qualify. This is in our legitimate interests and part of the service.
- To make recommendations and improve our service, using your order history and creating statistics. This is in our legitimate interests, and you can object.
- To send marketing, such as offers by text or call, where you have agreed or the law allows. You can opt out at any time.
- To keep the service secure, prevent fraud and meet legal duties, including tax and accounting rules.
Allergy information may reveal health details. We use it only to help prepare your order safely, based on your explicit choice to give it to us.
Who we share it with
- The restaurant you order from or book with
- Twilio, for phone calls, texts and WhatsApp messages
- Retell AI and its AI technology providers, for our AI assistant
- Meta, when you use WhatsApp or Messenger
- GoCardless, or another payment provider, when you pay online
- Our hosting and technical service providers
- Authorities, where the law requires it
Some of these providers operate outside the UK. Where they do, we rely on the legal safeguards UK data protection law requires for international transfers.
We do not sell your personal data.
How long we keep it
We keep personal data only as long as we need it for the purposes above. Order and payment records are kept for as long as tax and accounting rules require. Rewards and order history are kept so we can provide rewards, offers and recommendations while you use the service. Marketing details are kept until you opt out, after which we keep only what we need to respect that choice. We may keep statistics permanently where they can no longer identify you.
Your rights
Under UK data protection law you can ask to access, correct or delete your data, restrict or object to how we use it, move it to another provider, and withdraw consent. You can object to marketing at any time. To stop marketing texts, reply STOP.
See how to request deletion. You can also complain to the UK Information Commissioner's Office at ico.org.uk.
Contact us
Write to: Privacy, Four Brothers Collective Ltd, Suite Ra01, 195-197 Wood Street, London, E17 3NU, United Kingdom.
Changes to this policy
We may update this policy. The date at the top shows when it last changed.